Refund policy

7-Day Return & Refund Policy

We check every order before dispatch and confirm it with you by call. If something is not right, you can return it within 7 days of delivery.

Return conditions

Request the return within 7 days of receiving your parcel through the query form on our website.
The product must be unused, undamaged and in its original packaging with all accessories, manuals and gifts.
Products damaged after delivery, misused, washed or with missing parts cannot be returned.
Personal care items (trimmers, shavers, face and body tools) can only be returned unopened, unless they arrived defective.
Please share your name, the phone number used on the order, and clear photos or a video. An unboxing video helps us solve problems fastest.

Return shipping

The customer pays the courier cost of sending the parcel back to us. We will share the return address after approving your request.
Pack the item securely. We are not responsible for parcels damaged on the way back to us.

Refunds

After we receive and inspect the returned item, we send your refund within 5 to 7 working days by Easypaisa, JazzCash or bank transfer.
Refunds cover the product price. Courier charges are not refunded.
If you prefer, we can send a replacement instead of a refund.

Refused parcels

Please only order if you plan to receive the parcel. Refusing a Cash on Delivery parcel without a valid reason costs delivery both ways, and we may not accept future COD orders from that number.